Teamleader Multi National Gateway – Regio Antwerpen

Your main responsibilities are:

• Manages, oversees and performs team lead tasks to direct and control activities performed to effectively manage the end to end multi national gateway processes and SOP’s.
• Identifies training needs & opportunities to develop a highly skilled functional department.
• Is the first escalation contact for the connection stations, responsible for the financial aspects and results, sets, communicates and drives KPI’s to ensure customer satisfaction.
• Subject Matter Expert of the required operating system (CW1).
• Collaborates with different stakeholders (connecting stations , connecting national/multi national gateways, LCL Heads, suppliers, warehouse provider, trade lane managers,..) for seamless customer service and improve process flows.
• Engage with the connection stations to understand their needs and grow business in close cooperations with the LCL country Heads.
• Review and manage month end reports, review P/L, escalates carrier performance issues when required to the regional product team and MNGWY Manager / LCL Service Manager
• Responsible that routings are following the routing guide, consol optimalization, and allocation management.